Frequently Asked Question

BUS SERVICE

Tickets and Confirmation - Immediately after successfully completing check out, the customer will receive an order summary and eTickets by email. ALL TICKETS ARE NONREFUNDABLE

Nonrefundable - Please check the selected schedule information carefully before check out, ticket purchases are final and are not refundable or changeable. Duplicate transactions are also not refundable because duplicate transactions block other customers from purchasing tickets. There will be no refund or reschedule for any unused or partly used services.

Condition of Use -

  1. The ticket is valid only for the date and time stated on the ticket.
  2. Customers have to bring a valid ID and a printout of the eTicket (confirmation email) at boarding for ID Check.
  3. Customer’s name (s) on e-ticket must match passenger’s (or one of the passengers’) name.
  4. The printout of eTickets must be signed by customer as proof of boarding.
  5. **Passenger must arrive 30 minutes prior departure time, otherwise the seat might be sold to stand-by passengers.

TRAVELING WITH GO Harlem EXPRESS

Schedules - Customers are encouraged to call the phone number on the eTicket for most updated bus status.

Open Tickets - Bus company reserves the right to cancel buses due to weather/traffic/coach condition. If customer purchased a ticket for which the bus is canceled, the customer must initiate an open ticket request within 7 days of the scheduled departure date. An Open Ticket will be issued only if the cancellation was verified by the bus company. NO REFUNDS WILL BE GRANTED FOR BUS CANCELLATIONS. SMOKING IS PROHIBITED on all buses.

Bicycle – Bicycles may be transported, customer may call the main office in advance to confirm space availability.

Customers with disabilities – For passengers with disabilities or special needs, including people who use wheelchairs, we require 48-hour advance notice through our customer service: 888-551-3571. This advance notice is in accordance with federal guidelines, and it is beneficial, as your request(s) can then be more readily accommodated.

Children’s Fares – Children up to 1 year old will be transported free when not occupying a seat at the exclusion of another passenger when traveling with a passenger paying the full adult fare. Children over 1 year of age will pay the full adult fare unless specified by a particular carrier or tour provider.

Animals – Animals will not be transported, except for service dogs for disabled. Customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Go Harlem reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Go Harlem personnel or contractors.

Baggage or Luggage – Baggage will be limited to 1 piece per adult ticket, plus carry on baggage. BUS COMPANIES ARE NOT RESPONSIBLE FOR LOST OR MISPLACED BAGGAGE.

Objectionable Persons – Bus Companies reserve the right to refuse transportation to any person appears under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers. Cell Phones – “Limited” with respect and courtesy to your fellow passengers.

Frequently Asked Questions

You can purchase a ticket online by logging on to our website at www.goharlemexpress.com.
Currently, we accept Visa,Master Card,American Express, Discover online and we are looking forward to expanding our payment method in the near future.

Step1: Visit our web site at www.goharlemexpress.com, then search the bus ticket you would like to buy. Registration is not required to buy tickets online. However, we highly recommend you register with us. This way, you can track all your order history.

Step2: Add your desired bus schedule to cart, and continue shopping until you want to do a final check-out.

Step3: After you submit your credit card information at the end of the check-out process, you will be confirmed by email which is sent to your email address provided. The email is the e-bus ticket that you have to print out to be presented at boarding.

Under current company policy, you have to print out the e-bus ticket for boarding.
For people who bought tickets online, they have to arrive in the station at least 30 minutes prior to their departure time to guarantee their seats. For all other customers, all seats are served on first-come, first-served basis.
No. It is first come, first serve.
One piece of big luggage and two small carry-on luggage are within normal acceptable range. Bus Companies are not responsible for lost or misplaced baggage.
Under current company policy, we don’t give a refund under these circumstances; Please be aware of this policy before you make up your mind for the actual purchase.
Yes. You simply put traveler’s name in Ticket Holder field in the item lists in your Shopping Cart and check out when you finish shopping.
You can log on to MTA’s website at to find out.
Children under the age of 2 years are carried free and should not be included in your reservation, however they are not guaranteed a seat when traveling on our bus. Only one child under the age of 2 years can be carried free for each reservation. If additional children need to be carried then additional reservations need to be made.
Prohibit the consumption of alcohol by passengers, including reserving the right to refuse service if passenger appears intoxicated